Change of mind returns/exchanges

We do offer change of mind returns or exchanges for 30 days from purchase provided they are in original packaging and in saleable condition.

With a receipt or tax invoice:

• We can provide a refund
• All returned goods must be unused, in original packaging and in saleable condition
• Receipts and tax invoices must be valid and intact

All refunds will be provided back in the original tender.

 

Without a receipt

Where a purchase is recorded under your details of you can produce an alternative proof of purchase such as a bank statement.

• We can provide a refund
• All goods for exchange must be unused, in original packaging and in saleable condition

Online purchases/exchanges

Online purchases can be returned either in-store with the tax invoice or by contacting our Customer Support team at westfield@duffsjewellers.com.au.

 

Exceptions

Unfortunately we cannot offer a change of mind refund or exchange on the following items:

• Custom-made products
• Any product/s specifically modified at your request

These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

 

Other returns/exchanges/refunds

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.

We will accept product returns and provide you with a replacement, refund or repair where:

• The product is faulty or is not of acceptable quality; or
• The product is not fit for its intended purpose; or
• The product does not match its sample or description.

We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, repair or replacement is available.

Postage

Change of mind

The cost of return postage is the responsibility of the customer.

Faulty Goods

Duffs Pty will arranging and paying for, or reimbursing, the reasonable cost of the transport of the goods to and from your nearest store and/or to any repair agent, provided that you contact us in advance and obtain our prior approval.